Subscription & Billing Terms

Scope

These Subscription & Billing Terms apply to Robella subscriptions purchased directly on robella.app from Dewigrose LLP (“we”, “us”). They supplement our Terms of Use; how we handle payment data is explained in our Privacy Policy.

1. Plans and Prices

Robella has a free version with basic features. Everything else is unlocked with Robella Pro, a weekly subscription.

• Robella Pro costs US$4.99 per week. If you pay in another currency, the equivalent amount is displayed at checkout. The exact amount, the billing period and the renewal terms are always shown on the checkout screen before you confirm your purchase.
• Taxes that apply where you live may be included in the final amount. Your bank or payment provider may add its own fees, for example for currency conversion.
• Robella Pro renews automatically every week at the price of your plan until you cancel it.

If we change our prices, we will tell you in advance. A new price applies only from your next billing period after the notice, and if you do not agree with it you can cancel before it takes effect.

2. Introductory Offers and Trials

We sometimes run introductory offers, such as a first period at a reduced price or a trial period. How long the offer lasts, what you pay during it and the regular price that applies afterwards are always displayed at checkout.

• When the introductory or trial period ends, your subscription continues automatically at the regular price shown at checkout, unless you cancel at least 24 hours before that period ends.
• If checkout shows no trial or introductory price, your paid subscription begins as soon as your payment goes through.

3. How the Purchase Works

Step 1 — Style profile. You will usually begin by answering a few questions about your appearance, style and goals. Your answers shape your personal recommendations and help us suggest the plan that suits you best.

Step 2 — Checkout. Choose a plan, enter your email address and payment details and confirm the purchase. The payment methods available to you — such as bank cards and other options — are displayed at checkout. By confirming, you agree to the price, billing period and automatic renewal shown on that screen.

Step 3 — Access. Your access starts as soon as the payment is successful. We then email you a confirmation with your order details, a sign-in link and instructions for managing or cancelling your subscription.

Payments are handled through our checkout platform by third-party payment providers such as Stripe, under their own terms. The charge on your bank statement will show Robella or Dewigrose LLP.

4. Charges, Renewals and Failed Payments

When you subscribe, you authorise us and our payment providers to charge the payment method you chose:

• at the time of purchase, or when your trial or introductory period ends;
• at the beginning of every renewal period;
• for any taxes that apply.

Please keep your payment details valid and up to date. If a charge fails, we may try again; if it still cannot be completed, premium features are paused until the payment goes through.

5. Cancelling Your Subscription

You can cancel whenever you want, in either of two ways:

• in your account settings in the Robella web app; or
• by emailing [email protected] from the address you used for the purchase — we will confirm the cancellation by email.

To avoid the next charge, cancel at least 24 hours before your current trial or billing period ends. Cancellation takes effect at the end of the period you have already paid for: you keep full access until then, and no further payments are taken.

Keep in mind that deleting your account or simply not using Robella does not cancel your subscription. Subscriptions bought on our website cannot be managed through the Apple App Store or Google Play.

6. Refunds

Refund requests are handled under our Refund Policy. It also sets out the statutory rights of consumers in the EU, EEA, UK, Switzerland and certain U.S. states.

Contact

Questions about your plan, a charge or your account? We are here to help.